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Updated: October, 2023
HIL website may introduce you to and communicate with you about products and services marketed in India by HIL and various other Hitachi Group affiliates and subsidiaries (collectively, “Hitachi Group Companies”). HIL is committed to protecting the information that you share with us and explaining how we collect, process, and share that information.
User Data: HIL uses automated tools to collect user data, which is necessary to provide improved service to our users. We collect:
You can choose to visit this Website without revealing any information about yourself. However, we may automatically collect information (like the number of site visitors and frequency) that is not personally identifiable to help us provide better customer service. This information is aggregated to measure the visits, average time spent on the Website, and how much of the Website you use so that we can improve it. HIL collects “Non-Personal Data” with the help of the Web Analytics Tracking key to track your unique user journey to and on our website, and we may use this non-personal data to improve website performance.
With regards to HIL’s main business activities in Informational Technology, Industrial Products manufacturing etc., collection and utilization of Personal Information is only targeted to achieve its set business goals. HIL may collect your personal information (like name, address, telephone number, e-mail address) only when you choose to submit it to us.
HIL may use your Personal Information for some or all the following purposes:
HIL will not retain any kind of Personal Information provided by you or collected automatically for any longer time frame than the reasonably accepted period required to fulfill the purpose and other valid business or legal commitments.
We collect your data in the following ways:
HIL will never share your Personal Information with any third party that intends to use it for direct marketing purposes unless you have provided specific consent for it.
HIL may share your Personal Information with third parties for other purposes, but only in the following circumstances:
HIL may provide your Personal Information to its Hitachi Group Companies for legitimate business purposes.
Legal Requirements and Business Transfer:
HIL may disclose your Personal Information if it is required to do so by law or if, in HIL’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims. In the event of a full or partial merger with, or acquisition of all or part of HIL by another company, the acquirer would have access to the information maintained by that HIL’s business, which could include your Personal Information.
Apart from the aforementioned stakeholders, HIL will not share your Personal Information with a third party before obtaining consent from you. However, we may be required to disclose your personal information to the government, law enforcement agencies, etc.
We value your relationship with us and would like to inform you of the following rights:
Right to withdraw consent
You have the right to withdraw your consent at any time where HIL relied on your consent to process your Personal Information.
Right of access:
You have a right to request access to your Personal information. You may send us a request for access. If HIL cannot provide access to your Personal Information, it will provide you the reasons .
Right to rectification:
You also have the right to request that HIL correct any inaccuracies in your Personal Information. If you have an account with HIL on its Website, this can usually be done through the appropriate "your account" or “your profile” section(s) on the Website itself. Otherwise, you can send us a request to rectify your Personal Information.
Right to erasure (right to be forgotten)
To protect your privacy and secure the Personal Information you provide to us, we will take appropriate steps to verify your identity before granting access. We use appropriate technical and organizational measures to protect the Personal Information that we collect and process. Our measures are designed to provide appropriate security to the risk of processing your Personal Information. Encryption at the right places is undertaken for data security. HIL also regularly monitors and upgrades its technical and organizational security measures to provide effective security to its customers and their data.
As stated above, we will take stringent measures and adopt the best Industry Standards Information Practice to protect your privacy and Personal Information. However, you must understand that 100% security over the internet does not exist. You are responsible for any breach to your privacy in case of negligence on your part such as sharing of your login credentials with someone else or leaving your personal device(s) unattended while accessing the website.
After the expiration of the applicable retention periods, we will either delete or anonymize your Personal Information. If this is not possible, then we will securely store your Personal Information.
We may use your Personal Information to obtain the following:
You can decline the cookies from our website by changing the settings of your web browser. However, please note that you may not be able to use all or some part(s) of our website properly if you choose to disable any or all Cookies.
If you have concerns or questions, you can write to us:
Corporate Communications Group
Hitachi India Pvt. Ltd.
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